Going quiet before a meeting starts, or letting a conversation trail off with nothing left to say, reads as distance, even when the rest of your English is strong. This guide covers what to say at every stage of a professional conversation, from opening it to closing it on purpose, instead of hoping it ends naturally on its own.
What’s inside:
– A section on why small talk matters professionally
– Phrase banks for all 4 conversation stages (opening, sustaining, topic-shifting, closing), 34 phrases total, sorted by register so you know what’s safe with a new client versus a colleague you know well
– A topics that work vs. topics to avoid table
– A 16-topic follow-up question bank
– A full worked dialogue between two colleagues
– 2 practice exercises: sentence completion with model answers, and a role-play setup card
File Type: PDF (.pdf), 7 pages
Topic & Level: Professional small talk and workplace conversation, B1-C1+
Special Features: functional language organized by conversation stage, full worked dialogue
© Business English Edge, 2026
You must log in and be a buyer of this download to submit a review.
